Help
Support
Get help with your account, subscription, and safety.
Contact us
The fastest way to get help is by email. We read every message and usually reply within a few business days.
To help us resolve your request quickly, please include:
- The email address linked to your GrindUp account
- Your device and operating system (e.g. iPhone 15 / iOS 18, or Pixel 8 / Android 15)
- A clear description of the problem, and a screenshot or video if relevant
Before you email — quick answers
Manage or cancel your subscription (GrindUp+)
Subscriptions are billed by Apple or Google, not by GrindUp, so they are managed from your store account:
- iPhone / iPad: Settings → your name (Apple ID) → Subscriptions → GrindUp.
- Android: Google Play → profile → Payments & subscriptions → Subscriptions → GrindUp.
Cancelling stops future renewals; you keep GrindUp+ until the end of the paid period. For billing or refund issues, contact the App Store or Google Play directly, as they process the payment.
Delete your account
You can delete your account from the app at any time. See the Data & Account Deletion page for the steps and what happens to your data.
Report content or a user
To keep the community safe, please report anything that breaks our Community Guidelines — from inside the app where you can, or by emailing support@grindup.app with a link or screenshot and a short description.
Privacy & data requests
For questions about your personal data or to exercise your privacy rights, see our Privacy Policy or email us at support@grindup.app.